FAQ

Frequently Asked Questions.

What do you purchase?

We buy gold (yellow, white and rose), platinum and silver.

How do you test each piece to determine if it’s gold?

We scratch test each piece on a lava stone and then use nitric acid to determine the karat.

What if there are stones in my jewelry?

Our agents will do their best to remove all stones (at no cost).
If stones are bezel set and the agent cannot remove them,
they will inform the seller before damaging the piece.

How are your prices determined?

Prices are based on three factors:
- karat
- weight (measured in troy grams)
- spot price of gold

What if I decide not to sell my jewelry?

There is no obligation to sell.

How do I receive payment ?

You will be paid on the spot with a cheque.